Friday, August 22, 2008

DMCA Counter File Submitted - Update and More Questions


Yesterday, we filed a counter-notification after being notified by the Linden Labs Removals Department that 3 of our products were reported as infringing on a copyrighted item within the Second Life Environment. See Previous Blog Post Here.

I have repeatedly tried to have a series of question answered by the Removals Department, as I was instructed to do by the Concierge at Linden Labs Support. My first email was sent shortly after we recieved the notice of DMCA Action, then I followed with 2 others yesterday morning just prior to faxing off our counter-notification.

Minutes after sending the URGENT REQUEST FOR INFORMATION to the Removals Department email, I recieved this ACCOUNT TESTING notice from LL, as did my business partner Dessert Furst. It is unbelievably co-incidental that after requesting information and counter-filing, we get this rediculous form letter.

Dear Sweetie Pye,

Greetings from Second Life. Occasionally, Linden Lab needs to determine the cause of bugs, simulator slowdowns, and various other occurrences that you may have experienced while in Second Life.

While fixing a bug, we were able to trace it to something that your avatar may have been doing, or something they may have seen. For this reason, we have disabled your ability to log in to Second Life while we examine your logs and try to determine the cause.

Your account will be returned shortly (usually within a 1/2 hour), and no changes will be made to your character or account other than those required to resolve the problem.

Your account will be restored as soon as we resolve the specific issue, and we will notify you via email when that happens. We apologize for the inconvenience. Please feel free to contact us if you have further questions.

Best Wishes, Linden Lab

Linden Research, Inc.
945 Battery Street
San Francisco, CA 94111

Approximately 9 minutes later, we recieved this FOLLOW UP email.

Dear Sweetie Pye,

Thank you for your patience while we worked on your Second Life account.

It has been re-enabled.

We hope that this did not impact your Second Life too severely, and apologize for any inconvenience that it may have caused. As always, if you have any questions, feel free to contact us by visiting

Best Wishes, have fun,
Linden Lab

Linden Research, Inc.
945 Battery Street
San Francisco, CA 94111

Upon Logging After this DISABLING of our accounts, we found that no inventory was missing from our accounts, nor were we in a different location then we had last known our avatars to be. What was apparent, was that someone(s) had logged in to my account, as I had recieved offline notifications of 3 IMs and one inventory offer, and the IMs were not there, nor was there a "messages capped" notification, and the offered notecard was now in my inventory.

I find this form letter to be an insult, we witnessed no events, filed no bug reports, nor were there any issues with our accounts. Clearly this was related to the DMCA process in some way, but as Dessert was literally filing the counter-notification at the time this occured, it happened prior to our counter, and therefore should not have been specifically related to that. I have still not recieved ANY response to my original questions from LL.

Updates to Follow.

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